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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Michael Hanna (Country Manager) and Omid Vafaee (Customer Service Supervisor) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Michael Hanna and Omid Vafaee would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Michael Hanna or Omid Vafaee and let them know what you think. Please include your telephone number if you would like us to call you back!

Michael Hanna
Country Manager


Email Michael Hanna

Omid Vafaee
Customer Service Supervisor
“At DHL Express Iran we are committed to providing great quality service and we strive to get it right first time, every time! To remain a world class service provider to our customers requires us to continually improve our processes and the skills of our people every single day. That’s why we would like to hear feedback from you, our customer, whether it’s a great story to share or an area we can improve in.”

Email Omid Vafaee
Michael Hanna and Omid Vafaee will ensure that your complaints are dealt with immediately and you’ll receive a response within two working days.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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